Leverage Service Design to Improve your SLAs

If you face challenges meeting your service support SLAs, the problem might lie in the way they’re designed. In this webinar, ITIL expert Anthony Orr will share strategies for improving alignment between your real capabilities and the agreements you create. You’ll learn how to:· Create synergies across all your service design process areas· Implement key concepts and templates to help you define better SLAs for your organization

· Employ lessons from real-life customer stories on bringing services to life


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