IT outsourcing experts tell CIO.com what to expect in the year ahead. If they’re correct, 2015 could bring better business outcomes, billions in renegotiation, the end of the RFP, and — wait for it — cloud robots.
This year brought the IT outsourcing industry an increase in hybrid offshoring, a greater focus on in-house service integration, a new lower-cost consulting model, smaller deals, and bigger governance requirements.
[ Related: 2014 IT Outsourcing in Review: Grading Our Predictions ]
CIO.com again asked outsourcing observers to peer into their crystal balls. And if they’re right, 2015 could be the year IT outsourcing gets business-focused, customers embrace standardization, sourcing decisions become fact-based, and the age-old RFP process gets some real competition