ISG- The EMEA ISG Outsourcing Index (Market Data and Insights)

Covering the state of the outsourcing industry for EMEA commercial contracts.

4Q GLOBAL MARKET ACV IS UP 27% Y/Y,

SUPPORTED BY A SIGNIFICANT INCREASE IN MEGA-RELATIONSHIP AWARDS ALL REGIONS EXPERIENCE SIGNIFICANT 4Q DOUBLE-DIGIT GROWTH AS WE FORECAST,

2014 ACV IS UP 16% WITH STRONG ITO GROWTH AND UNEVEN RESULTS IN BPO EMEA IS UP 7% IN 2014 WITH DACH,

UK AND FRANCE CONTRIBUTING TO GROWTH AMERICAS HAS SOLID GAINS,

UP 22% WITH STRENGTH IN FINANCIAL SERVICES AND BOTH ITO AND BPO ASIA PACIFIC IS UP 45% OVER 2013 ON STRENGTH OF THE LARGEST MARKETS, ALTHOUGH ACV DID TAIL OFF IN THE SECOND HALF

Read the report at: ISG- The EMEA ISG Outsourcing Index (Market Data and Insights)

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