ITO Multisourcing Taking Off but BPO Bundled Deals Remain More Common

In recent months there has been much talk of an increase in multisourcing, whereby buyers split deals between multiple vendors instead of bundling them together into one larger contract with a single service provider.

This strategy enables buyers to handpick best-of-breed solutions while retaining greater flexibility and reducing dependency on any single vendor. However, this trend is much less pronounced in BPO than it is in ITO and some analysts believe it is part of a cyclic pattern rather than a significant shift in the way of doing business. Moreover, multisourcing has not yet taken off in Latin America to the same extent that it has in more mature markets.

Read more at: nearshoreamericas-ITO Multisourcing Taking Off but BPO Bundled Deals Remain More Common By Duncan Tucker

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