Outsourcing plays a significant part in the global economy today despite the fact that it was both an entirely new concept and virtually unheard of ten years ago. In fact, key research firm Gartner predicted in August 2013 that the global outsourcing market would grow by 5.4% annually for the next four years, reaching a total value of $288 billion (£175.1 billion) by 2017.
Despite the industry’s rapid growth rate, there are still many corporate executives that remain skeptical about its benefits. Part of the reason behind their reluctance to embrace the industry, specifically the customer service outsourcing industry, is the lack of knowledge of its benefits.
Here we debunk three of the biggest myths that hold back far too many companies from realizing the benefits of customer service outsourcing
- Myth #1: We will be sacrificing quality service delivery for cost savings.
- Myth #2: We will have no management control over employees.
- Myth #3: The language will be a big hurdle.