The Global Help Desk Outsourcing Market Will Post Moderate Growth from 2015 to 2019: Technavio

Thanks to the consumerization of IT, the global help desk outsourcing market is expected to grow at a CAGR of 5.7 percent from 2015-2019, says research firm Technavio.

About the Report

The help desk outsourcing services market has gained traction and grown in tandem with the development and deployment of new technologies, services and IT applications, which require the availability of round-the-clock support services.

“The emergence of cloud-based solutions have revolutionized the way companies outsource business processes as many SMBs depend on outsourcing services for the efficient functioning of a huge variety of processes,” says Faisal Ghaus, Vice President of Technavio.

The latest Technavio report also draws attention towards integration of remote support software and help desk software that enables help desk support representatives and IT admins to speed up remote IT troubleshooting to improve overall IT services and support processes.

“Organizations are increasingly integrating help desk services with network and system management software that allow them to detect configuration and server availability issues automatically and convert network and critical application performance into trouble tickets in the help desk website,” says Ghaus.

Key Information Covered in the Report:

  • Market segmentation, size and forecast through 2019
  • Market Growth Drivers:
  • Market Challenges:
  • Market Trends:
    • Help desk integration with IT management software
    • For a full detailed list, view our report.
  • Key Vendors:
    • Computer Sciences Corp. (CSC)
    • HCL Technologies
    • HP Enterprise Services
    • IBM Corp.
  • Other Prominent Vendors:
    • Atos
    • CGI Group
    • Dell
    • Dynasis

Technavio currently has more than 3000 market research reports on a huge range of topics, including 300+ reports on the outsourcing market:

Source: The Global Help Desk Outsourcing Market Will Post Moderate Growth from 2015 to 2019: Technavio

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