Accenture ACN, -1.78% has been positioned as a leader in a new IDC MarketScape: Global Professional Services Firms for Utilities Customer Operations, 2015 Vendor Assessment (doc #EISC02X, April 2015)1.
According to the report, Accenture continues to be recognized as a leading player in the utilities sector, with solid thought leadership and a clear vision of global trends and regional priorities, innovation, and delivery capabilities. Its strengths include a truly global delivery capacity and a long history of operating in the industry, its New Energy Consumer research program and a leading alliance ecosystem. Accenture is also recognized for its ability to strategically partner with clients for the long-term. According to the IDC MarketScape, Accenture’s solutions and business services are very well aligned with the future needs of the industry.
“The global strength and market leadership of Accenture Energy Consumer Servicesenables consistent delivery of leading edge solutions to help our clients solve their most complex challenges,” said Tony Masella, global managing director, Accenture Energy Consumer Services. “We continue to invest in our people and capabilities so that we can provide our clients with innovative, digitally-enabled solutions to better serve their customers.”
As part of this study, IDC Energy Insights assessed the capabilities and strategies of international services vendors serving the specific needs of customer operations for energy retailers and utility companies, including electricity, gas, water, and district heating and cooling providers. Services in scope included business consulting, IT consulting, systems integration, application development, IT outsourcing, business process outsourcing, IT support and IT education and training.
“Utilities, both in competitive and vertically integrated regulated markets, will look to their service providers to improve their customer operations, to innovate and to navigate the digital transformation” said Roberta Bigliani, global lead for IDC Energy Insights’ Worldwide Utilities Smart Customer Operations advisory service. “In addition to deep industry understanding, utilities expect the following from their services providers: innovative and future-proof offerings, value for money, outstanding customer service and delivery capabilities.”