Capgemini has secured a multi-million pound contract extension with Nokia, meaning the global BPO company will continue to provide Nokia with worldwide order management operation services until at least 2020.
The original contract, which involved preparation for delivery, distribution and customer invoicing, was due to expire in 2017. It is now confirmed that Capgemini will continue to provide all of these services for Nokia.
C-level representatives from both sides have expressed their delight with the contract renewal.
“We are very pleased to continue and deepen our relationship with Capgemini building on a successful Supply Chain transformation partnership initiated in 2010, which has resulted in cost optimization, quality enhancement and global process harmonization,” said Johannes Giloth, Senior Vice President Global Operations at Nokia Networks.
“We recognize Capgemini as Supply Chain experts and look forward to developing our relationship into new areas to support our business growth.”