Accenture Reveals Where High Performers and Typical Performers in BPO Differ

Accenture and Everest Group Research have released their report “High Performance BPO: the Value Multiplier Effect.”

According to the report, one in five of the companies surveyed have found the secret to extracting the highest number of benefits from their outsourcing engagements. The report reveals the “secrets of BPO high performers” by comparing where high performers and typical performers differ in their priorities.

Here are the key findings:

  • 69 per cent of high performers said gaining access to technology in a BPO relationship was important; only 27 per cent of typical performers agreed
  • 78 per cent of high performers stated that their BPO relationships enabled the augmentation of their talent pool, compared to 19 per cent of typical performers
  • 76 per cent of higher performers saw “access to industry and process expertise” as an important priority; this was just 38 per cent for the typical performers

Learn more from this Accenture slideshare presentation.

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